4850 N. Drake Avenue #3, Chicago IL 60625             PH:  (773) 789-9923              Email:



Computer Technology Skills



Dell PowerEdge (blade)/EMC SAN hardware, miscellaneous PC hardware, IDE hard drives, SuperMicro, Intel, SCSI/SAS devices, Direct Attached Storage, Modular Disk Storage



Microsoft Office Suite, Symantec Products (Backup Exec, Endpoint Protection, Mail Security for MS Exchange), FrontRange (Heat), vSphere, Nagios, What’s Up Gold, Zenoss, PowerShell, Exchange 2007, Windows Clustering, IIS, Active Directory, RT, OpenLDAP, Very Secure FTP, Samba/Winbind


Operating Systems:

            Windows 2003/2008, XP/7, DOS, UNIX, Red Hat/RHEL Linux, VMware (ESX 3.5 and ESXi 4.0)


Programming Languages:

            C#, Visual Basic, VBScript, Perl, Bash, HTML, ASP


Database Platforms:

            Administration: MySQL 5, MS SQL Server 2005, MS SQL Server 2008 R2 Enterprise (Clustered)



            Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, SSH, Telnet, cabling, SMTP, POP3, NAT, VPN, LDAP, Ethernet 802.11, LAN/WAN



ITT Technical Institute                                                                                                              Graduated 2006

Information Technology                                                                                   Associates of Applied Sciences

·         Computer Networking and Systems

·         Programming




Eric Chatham                                              PH: (773) 789-9923                     Email:


Employment history


January 2015 – Present

IPsoft – Windows Administrator

Chicago, IL

·   Manage multiple client IT Windows’ environments

·   Windows Admin. Windows Server 2003, 2008, 2012.

·   Service Desk. Answer hotline calls for clients and troubleshoot problems with customer.

·   Project management. Prioritize work based on client concerns and their mean time of resolution.

·   Participate in team meetings, train and mentor co-workers.


·   Creating, implementing, managing and the troubleshooting of Windows’ hosts and virtual machines in vCenter for multiple clients.

·   Technical writing. Document procedures in a step by step format for troubleshooting and resolving technical problems.

·   Manage work through company ticketing and monitoring system



March 2012 – January 2015

Diebold – Systems Engineer

Schaumburg, IL

·   Development and design of Bank ATM software

·   Programming and coding of screen design and commands for Campaign Office ATM software.

·   Debug screen and design code.


·   Deploy new Bank ATM Campaign Office software to the client.

·   Configure Agilis 2.9 ATM runtime application for Campaign Office deployment.


August 2011 – October 2011

ABA Insurance Services – Senior Systems Administrator

Mayfield Heights, OH

·   Administered Microsoft Windows 2008 Servers (Active Directory) and Windows 7 for 100 users.

·   Managed ESX Servers and setup iSCSI for backend NAS Storage.


·   Deployed Windows 7 workstations, using Microsoft’s MDT and AIK tools.

·   Created Windows 7 image using Microsoft’s Sysprep and PE Media.


Jul. 2006 – Aug. 2011

Broadvox, LLC – Systems Administrator

Cleveland, OH

·   Administered Microsoft Windows Servers (Active Directory) and Linux based servers, Microsoft Workstations and network security devices for 150 users.


·   Designed various VBScripts to automate Windows Server tasks such as backups, data restores, file server cleanup tasks and collecting hardware information from servers.

·   Installed remote site billing system on Windows 2008 R2 platform, including Failover Clustering for SQL Server 2008 R2 Edition and DB Maintenance plans.


·   Designed C# software application, enabling Human Resource and Windows Server Administrators to integrate with Active Directory.

·   Implemented VMware (ESXi) platform/network on home site and remote company site, integrating iSCSI storage backend.


·   Standardized desktop/server profiles with Login scripts, drive mappings, security policies and GPO profiles.

·   Administered RHEL Linux Systems for web servers, CRM and numerous proprietary software applications.


·   Successfully relocated Data Center with equipment migrations, network transitioning and server backups.

·   Migrated to Windows 2003 Server/Exchange 2007 platform.


·   Consolidated Data Center server space through virtualization.

·   Migrated software programs and applications to VMware platform.


·   Administered HEAT application for trouble-ticketing and problem reporting.

·   Performed backup and restore of network data with Symantec Backup Exec 11d SP5.


·   Created and restored desktop/server images with Acronis software.

·   Trained new employees on new system implementations and infrastructure.


·   Established Forest Trust for company merger.


·   Administered and installed SharePoint MOSS 2007 for company intranet.


·   Administered SharePoint sites for each department in the company, providing user based permissions.


Eric Chatham                                              PH: (773) 789-9923                     Email:


Employment history


Jan. 2006 – Nov. 2006

LifeBanc – Help Desk Technician                                                                                                     

Shaker Heights, OH

·   Installed Windows operating system on client desktops and laptops.


·   Worked with Windows 2003 Domain and maintained Active Directory.

·Created and restored desktop images with Norton Ghost.

·Administered desktop computers/laptops for 80 users.


·   Administered setup of printers phones and faxes for the staff members.


DUZIT# PX3150923-0108-EC01